Shipping policy
SHIPPING POLICY
Thank you for shopping with La La Surprise Scoops. We carefully pack each order before sending it on its way.
AUSTRALIAN SHIPPING
La La Surprise Scoops currently ships within Australia only.
Shipping costs are shown at checkout before payment is completed.
PROCESSING TIMES
As our boxes and bundles are personally prepared and packed, please allow time for your order to be processed before dispatch.
Processing time is separate from the delivery time provided by the shipping carrier.
During sales, promotions, holidays or busy periods, processing may take a little longer.
DELIVERY TIMES
Delivery times shown by Australia Post or another delivery provider are estimates only and may vary depending on your location.
Once your order has been dispatched, delivery may be affected by circumstances outside our control, including postal delays, public holidays, severe weather and peak delivery periods.
TRACKING
Where tracking is provided, your tracking details will be sent using the contact information provided with your order.
Please allow time for tracking information to update after your parcel has been lodged.
SHIPPING ADDRESS
Please check your name and delivery address carefully before completing your order.
Customers are responsible for providing accurate shipping information.
If you notice an error in your address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update it.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
RETURNED PARCELS
If a parcel is returned to us because an incorrect or incomplete address was supplied, or because the parcel was not collected, additional postage charges may apply if you would like the order sent again.
DAMAGED OR MISSING ORDERS
If your order arrives damaged, please contact us as soon as possible and provide photos of the parcel, packaging and affected items where possible.
If tracking shows an issue with your delivery or your parcel has not arrived within a reasonable period, please contact us so we can assist with investigating the delivery.
RETURNS & EXCHANGES
La La Surprise Scoops does not accept returns or exchanges for change of mind.
This does not exclude or limit any rights you may have under the Australian Consumer Law, including where goods are faulty, damaged or otherwise fail to meet applicable consumer guarantees.
CONTACT
For shipping questions or assistance with an order, please contact:
La La Surprise Scoops
Perth, Western Australia
Email: kelseygrover92@gmail.com
Last updated: September 2026